Pay with HSA/FSA
Use your HSA or FSA funds toward your massage chair
Our massage chairs are HSA/FSA eligible for qualifying customers. Check out with Flex, complete a quick online health consultation, and pay with pre-tax dollars.
Why pay with HSA/FSA
Put pre-tax dollars you have already set aside toward your chair
Eligibility is confirmed right in checkout, with no separate doctor visit
Chairs selected by a U.S.-licensed chiropractor who has tried 200+ massage chairs
How to pay with your HSA/FSA
Four simple steps at checkout
Add your chair to cart
Choose your massage chair and add it to your cart like any other order.
Select Flex at checkout
Check out as a guest, then choose "Flex - Pay with HSA/FSA" as your payment method.
Confirm your eligibility
Complete a quick online consultation, about 3 minutes. A licensed provider reviews it to confirm whether you qualify.
Pay with your HSA/FSA card
Enter your HSA or FSA card details. Flex emails your itemized receipt and Letter of Medical Necessity.
Don't see Flex at checkout? Check out as a guest. If you're signed in to Shop Pay, the Flex HSA/FSA option won't appear.
What is a qualifying customer?
A massage chair can be a qualified medical expense when it helps with a health condition
Massage chairs are "dual purpose" products. To use HSA or FSA funds, the IRS requires a Letter of Medical Necessity (LMN) showing the chair is being purchased to help with a medical condition.
We've partnered with Flex to make that easy. When you choose Flex at checkout, you'll answer a short online health questionnaire. A licensed provider reviews it, and if you qualify, Flex issues your Letter of Medical Necessity. That's what makes you a qualifying customer.
Every plan is different. FSAs are sponsored by employers, and each plan sets its own rules. Always check with your HSA/FSA provider to confirm eligibility.
Conditions like these often qualify
Eligibility is decided during the Flex health consultation and by your plan. This list is not a guarantee of approval.
Shop with your HSA/FSA
Massage chairs eligible for qualifying customers
Extended warranties are not HSA/FSA eligible. Massage chairs and traction products may qualify for qualifying customers.
Not sure which chair fits you?
Book a free Chair Chat with Dr. Eric. He'll help you pick the right chair and can send you a personal checkout link. Just select Flex at checkout to pay with your HSA/FSA.
HSA/FSA FAQs
HSA/FSA massage chair questions
What are HSA and FSA accounts?
A Health Savings Account (HSA) and a Flexible Spending Account (FSA) let you set aside pre-tax money for qualified medical expenses. HSAs are paired with high-deductible health plans and roll over year to year. FSAs are usually offered by employers and often have a yearly spending deadline.
Can I use my HSA or FSA to buy a massage chair?
Yes, for qualifying customers. Massage chairs are dual-purpose products, so you need a Letter of Medical Necessity showing the chair is being purchased to help with a health condition. You can get one during checkout through Flex.
What is a qualifying customer?
A qualifying customer is someone buying a massage chair to help with a health condition who completes the Flex health consultation at checkout and receives a Letter of Medical Necessity from a licensed provider.
What is a Letter of Medical Necessity?
A Letter of Medical Necessity is a document from a licensed healthcare provider confirming that a product is needed to help with a medical condition. It is what allows a dual-purpose product like a massage chair to be paid for with HSA or FSA funds.
How do I pay with my HSA/FSA at The Wellness Doc Shop?
Add your chair to your cart, check out as a guest, and select Flex - Pay with HSA/FSA. Complete the short health consultation, then enter your HSA or FSA card details.
Why don't I see the Flex HSA/FSA option at checkout?
If you are signed in to Shop Pay, Flex will not appear. Sign out or choose to check out as a guest, and the Flex option will show up.
When will I receive my Letter of Medical Necessity?
Usually the same day as your consultation, often within a few hours. You can download it, along with your itemized receipt, from the Flex portal at withflex.com/portal using the email you used at checkout.
My HSA/FSA provider asked for documentation. What do I do?
Upload your Letter of Medical Necessity and itemized receipt from the Flex portal. If your claim is questioned or denied, contact Flex at support@withflex.com and they will help you through it.
What if my HSA/FSA balance isn't enough for the full price, or I don't have my card?
You can pay with a regular credit or debit card on the Flex checkout page, then submit your Letter of Medical Necessity and itemized receipt from the Flex portal to your plan for reimbursement.
Is everything in the store HSA/FSA eligible?
No. Our massage chairs and traction products may qualify for qualifying customers. Extended warranties are not HSA/FSA eligible.
When do my FSA funds expire?
Many FSAs must be used by December 31, and some plans offer a grace period into the following year, often until March 15. HSA funds roll over. Check with your plan for your exact deadline.
Can I order my massage chair over the phone?
Yes. Book a free Chair Chat with Dr. Eric. He can build your order and send you a secure checkout link, where you can select Flex to pay with your HSA/FSA.
Questions about an HSA/FSA payment or your Letter of Medical Necessity? Email support@withflex.com. Questions about a chair? Book a Chair Chat.
HSA/FSA eligibility is available for qualifying customers only and depends on your individual circumstances and your plan. Approval is not guaranteed. Always check with your HSA/FSA provider to confirm eligibility. HSA/FSA payments are processed by Flex.